Terms and Conditions

Privacy Policy: Flatland Motorcycle Company is committed to protecting your privacy: any information given to us will be used for the sole purpose and express purpose of fulfilling your order as requested. We NEVER sell our customer information to ANYONE. Our online store uses only the best secure, encrypted technology to process your orders safely and securely. Your confidentiality is as important to US as it is to YOU.

Ordering: Online - Available 24 hours a day. Our shopping cart is secure and easy to use!

Phone: - Contact us: 520-743-2098

E-mail: sales@flatlandmotorcyclecompany.com

All orders placed online after business hours will be processed the next day. Orders placed on Saturday, Sunday or holidays will be process the following business day. All orders are generally shipped within 5 business days otherwise specified. Large orders and international orders may require additional lead time. Lead time also varies during the beginning of riding season and holidays. Please place orders at the beginning of riding season early to ensure on-time delivery.

Refunds and Returns: You can return any new or unused item within 30 days of the date your item was shipped for a refund. Unless there has been as error on our part, the original shipping cost or handling fee will not be refunded or any return postage that may be incurred from a refused package or undeliverable mail.  There is a 20% restocking fee for all returned parts/orders. This includes canceled orders. (See Terms and Conditions for more information). We cannot accept returns on custom ordered items. If your product has been used, please view the Warranty tab for more information.

Please contact us before you return your item through one of these contact listings.

E-mail address:

info@flatlandmotorcyclecompany.com

Phone numbers: (Please note: we prefer e-mail communications over a phone call. Send an e-mail to one of the addressses listed above with your question and a call back number if needed. This way your needs won't be missed as we always answer our e-mails)

U.S. phone: 520-743-2098 (UTC/GMT -7 hours) 10:00 am till 4:00 pm MST

Item returned must be accompanied by a copy of the original invoice.

We will pay for return shipping only if there was a mistake made by us....i.e. wrong part shipped.

If you are shipping your return to us, we strongly suggest that you use traceable service like United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid— no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss. Damaged items due to shipping will not be accepted.

You can return your parts directly to our warehouse.

45" Parts Depot
c/o Returns Department
6282 W. Sunset Rd.
Tucson, AZ 85743
Payment: We accept MasterCard, Visa and Paypal. Your credit card will be charged once we know the availability of your items and the total of those items. Prices are subject to change without notice. For International orders: Shipping charges will be processed as a separate charge from your order total because we cannot calculate the size or weight of a package until the order has been packed.
 
Effective 1 July 2014 all New Members who pay via Credit Card will be charged two small amounts and then asked to verify these amounts. This is to insure the Credit Card belongs to the individual using the card. These amounts will be refunded when verified.
 
ALL ORDERS OVER $800.00 ARE NOW REQUIRED TO DO A BANK TRANSFER!!! Unless arrangements are made prior to purchase.
 
We are sorry for any inconvenience this may cause, but there has been too many fraudulent transactions with credit cards and we are protecting our interest and the interest of all parties involved.

 
Shipping for US Customers: Orders shipped from our facility are shipped via USPS and/or UPS. US customers including Alaska and Hawaii have free shipping on all orders unless noted in the item description. A physical address is required for all shipments: we cannot ship to a P.O. Box.
 
Processing and Handling Fees apply to all US orders:

$0.00-$24.99             $4.95

$25.00-$99.99          $8.95

$100.00-$249.99      $12.95

$250.00 and up        $15.95


Shipping for International Customers:

 • SHIPPING (Canada):

Shipping charges will be processed as a separate charge from your order total because we cannot calculate the size or weight of a package until the order has been packed.

For our Canadian Friends we normally ship via USPS (UPS is available by request.) Actual shipping charges apply.

Note: Some items will only be shipped via UPS fully insured and tracked. These items will have this shipping method listed in the description.

Processing and Handling Fees apply:

$0.00-$24.99             $4.95

$25.00-$99.99          $8.95

$100.00-$249.99      $12.95

$250.00 and up        $15.95

 

• SHIPPING (International):

Shipping charges will be processed as a separate charge from your order total because we cannot calculate the size or weight of a package until the order has been packed.

International shipping can be expensive so please go to the link provided and estimate the costs before you continue with your purchase. We cannot ship by any listed postal services other than the methods listed below due the postal service not allowing the purchase of insurance on lower class services such as Economy and Priority Mail.

Processing and Handling Fees apply:

$0.00-$24.99             $4.95

$25.00-$99.99          $8.95

$100.00-$249.99      $12.95

$250.00 and up        $15.95

International orders are shipped by one of two methods depending on Country: UPS or USPS.

USPS Offers: PRIORITY  MAIL INTERNATIONAL, EXPRESS MAIL INTERNATIONAL and PRIORITY INTERNATIONAL FLAT RATE, SMALL, MEDIUM & LARGE. 

ALL PACKAGES ARE INSURED for the FULL AMOUNT (no exceptions!) with a  RETURN RECEIPT (a signature is required).

Use this link to estimate shipping from USPS  USPS Website Click Here

Weight of parcel determines the charge for shipping, everything over a pound is rounded up to the next number. Example: 1.01 lbs. = 2 lbs. and  4.1 pounds = 5 pounds etc.It can take 2-3 weeks for your order to arrive (and sometimes longer) depending on how busy your customs officials are at the time your order arrives in your country.

All international orders require hand written paper work for each parcel shipped to another country. Customs and other forms must be filled out this takes time and is done on rotation. So please have patience. We sometimes get very busy.

The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the continental USA. If a parcel is returned because of non payment of duty tax, the credit back to the credit card will be minus the: SHIPPING/HANDLING CHARGE AND MINUS A 20% RESTOCKING FEE.

 
General Delivery Conditions:
 
The postal service will generally make several delivery attempts, and a notice is left if nobody is available to sign for the package. The POST OFFICE will hold your package for a few days only.  If you fail to claim it, it will be returned to us, marked unclaimed.

If this happens, please know the "Customer" is "Responsible" for the shipping charges to resend the package. If you fail to claim your package, "you" will be required to pay for shipping twice in order to have your order sent a second time. Free shipping is not Free a second time, you will be required to pay for shipping.

If your package is returned and you demand a refund, only the product portion of the sale will be refunded minus the restock fees (see Terms and Conditions). The original shipping cost of the package "WILL NOT" be refunded even if the shipping was free.
 
 
Out of Stock:

We diligently try to provide parts and accessories for our customers and their project, but at times suppliers run out of product due to production limitations or high demand of a particular product. We do not track back ordered items, nor do we charge you if an item is on back order. You will need to reorder the part when it becomes available. Check back with us via e-mail for the status of an item. Some items reproduced for the antique models may be produced as little as once a year.

 
 
TRADEMARKS, INTELLECTUAL PROPERTY, DIGITAL MILLENNIUM ACT

Use of text, images and other content on this website are subject to the following terms and conditions:

 
CONTENT IS PROTECTED BY INTELLECTUAL PROPERTY LAWS

Text and image files, audio and video clips, and other content on this website is the property of Flatland Motorcycle Company, 45" Parts Depot, Colony USA and Knucklehead Quarters, hereafter known collectively as Flatland Motorcycle Company, and may be protected by copyright and other restrictions as well. Copyrights and other proprietary rights in the content on this website may also be owned by individuals and entities other than, and in addition to, Flatland Motorcycle Company. Flatland Motorcycle Company expressly prohibits the copying of any protected materials on this website, except for the purposes of fair use as defined in the copyright law, and as described below.

 
FAIR USE IS PERMITTED

Fair use of copyrighted material includes the use of protected materials for non-commercial educational purposes, such as teaching, scholarship, research, criticism, commentary, and news reporting. Unless otherwise noted, users who wish to download or print text and image files from this Web site for such uses may do so without Flatland Motorcycle Company express permission, provided that they comply with the following conditions:

  1. The content may only be used for personal, educational or noncommercial purposes;
  2. Users must cite the author and source of the content as they would material from any printed work;
  3. The citation must include all copyright information and other information associated with the content and the URL for Flatland Motorcycle Company website;
  4. None of the content may be altered or modified;
  5. Users must comply with all other terms or restrictions which may be applicable to the individual file, image or text.
 
 WARRANTY

By downloading, printing, or otherwise using text and image files from this website, users agree and warrant that they will limit their use of such files to fair use and will comply with all other terms and conditions of this license, and will not violate the rights of Flatland Motorcycle Company or any other person or entity. Flatland Motorcycle Company does not warrant that use of the text, images and content displayed on the website will not infringe the rights of third parties not owned by or affiliated with Flatland Motorcycle Company.

 
COMMERCIAL USE IS RESTRICTED

Unauthorized commercial publication or exploitation of text, images or content of this website is specifically prohibited. Anyone wishing to use any of these files or images for commercial use, publication, or any purpose other than fair use as defined by law, must request and receive prior written permission from Flatland Motorcycle Company. Permission for such use is granted on a case-by-case basis at the sole discretion of Flatland Motorcycle Company. A usage fee may be assessed depending on the type and nature of the proposed use.

 
TRADEMARKS

45" Parts Depot is a trademarked name in the United States since 2001

Flatland Motorcycle Company is a trademarked name in the United States since 2001

Colony USA is a trademarked name in the United States since 2007

Many of the trademarks, service marks, and logos (collectively, the "Trademarks") displayed on the website, including Flatland Motorcycle Company, 45" Parts Depot, Colony USA, Knucklehead Quarters and the FMC logo, are registered and/or unregistered common law trademarks of Flatland Motorcycle Company. The trademarks of third parties may also be displayed on this Web site. Nothing contained in this website should be construed as granting, by implication or otherwise, any license or right to use any Trademarks displayed on the website without the express written permission of Flatland Motorcycle Company or any third party that may own the Trademarks displayed on the site. Any unauthorized use of the Trademarks or any other images or content on this website, except as authorized in these Terms and Conditions, is strictly prohibited.

 
DISCLAIMER

The text, images and content on the website are provided "as is" without a warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular use, and/or non-infringement. Flatland Motorcycle Company assumes no responsibility, and shall not be liable for any damage to or viruses that may infect your computer equipment or other property on account of your use of the site or your downloading of any text, images or content from the website.

 
DIGITAL MILLENNIUM COPYRIGHT ACT

For purposes of the Digital Millennium Copyright Act, if you have complaints or objections to content posted on this website, please contact our Designated Agent at the following address:

Flatland Motorcycle Company
6282 W. Sunset Rd.
Tucson, AZ 85743

 

LINKS TO THIRD PARTY MEMBERS

Some Flatland Motorcycle Company websites contain links to third party websites. The linked sites are not under the control of Flatland Motorcycle Company and Flatland Motorcycle Company is not responsible for the contents of any linked website. These links are provided as a convenience only and shall not be construed as an endorsement of, sponsorship of, or affiliated with the linked website by Flatland Motorcycle Company.