Terms & Conditions

Site Disclaimer:

1: It is the buyer’s responsibility to know what you are purchasing, so if you don’t know, please ask, buy a parts manual, or familiarize yourself with the model you’re working on….preferably all the above. We sell a ton of antique parts and even if your Harley is a 1949, it may not have 1949 parts on it, or for that matter, even original Harley parts, so make sure you buy the correct parts for what you have to avoid restock and shipping fees.

2: We try our hardest to provide the correct part numbers for items. We research and use the supplier’s information in our listings. These may be wrong at times, so if you see an item that is not correctly listed, please let us know. It will benefit everyone.

3: Item description is what the parts catalogs and supplier information give. We provide a basic description and fitment years…..these are not gospel…..there are a ton of errors in the Harley parts books as well as V-Twin and others. See 1. above.

4: If there’s a pricing error, you will be contacted with the correct price and you can either accept or decline. We update our site 2 times a month and prices may change during that time.

5: Pictures are for reference only. Vendors and manufacturers change over time and so do product finishes. A kit may have parkerized and cad plated parts in a picture but may include a mix of finishes or all parts may be in one finish. This is based on limited production and the supplier of the parts.

6: Cadmium plated parts have a very uneven finish. This is a known issue with the chemicals used. Cadmium plated parts are “as is” when sold.

7: We do not warranty Powder Coated products. See Warranty for more information.

8: The waving U.S. Flag indicates an item is either Manufactured in the United States or it's is purchased from a U.S. company with a reputation for High Quality products.


Credit Cards: Payments are now made through Paypal. To use your Credit Card you do not have to be a member of Paypal. Select the Credit Card payment link when prompted. There is no fee for the use of a Credit Card by using Paypal that we know of.


Privacy Policy: Flatland Motorcycle Company is committed to protecting your privacy: any information given to us will be used for the sole purpose and express purpose of fulfilling your order as requested. We NEVER sell our customer information to ANYONE. Our online store uses only the best secure, encrypted technology to process your orders safely and securely. Your confidentiality is as important to US as it is to YOU.


Ordering: Online - Available 24 hours a day. Our shopping cart is secure and easy to use!

E-mail: sales@flatlandmotorcyclecompany.com

All orders placed online after business hours will be processed the next day. Orders placed on Saturday, Sunday or holidays will be process the following business day. All orders are generally shipped within 5 business days unless otherwise specified. Large items in most cases will be drop shipped from our suppliers. Large orders and international orders may require additional lead time. Lead time also varies during the beginning of riding season and holidays.


Payment: We accept MasterCard, Visa and PayPal. Your credit card payment will be captured and only charged once we know the availability of your items and the total of those items. For Paypal payments, if an item is unavailable, we will refund your account the amount of the item. Prices are subject to change without notice. International orders please know that shipping cost at check out is just and Estimate and you may be charged more for shipping, or refunded if the site over estimated. See the Shipping tab for more information.

Shipping: Please see the Shipping tab for more information.


Out of Stock: We diligently try to provide parts and accessories for our customers and their project, but at times suppliers run out of product due to production limitations or high demand of a particular product. We do not track back ordered items, nor do we charge you if an item is on back order. You will need to reorder the part when it becomes available. Check back with us via e-mail for the status of an item. Some items reproduced for the antique models may be produced as little as once a year.


Refunds and Returns:  You can return any new or unused item within 30 days of the date your item was shipped for a refund. Unless there has been as error on our part, the original shipping cost will not be refunded or any return postage, and there's a 20% restocking fee for all returned parts/orders. This 20% restock fee includes canceled orders that have been processed, but not shipped. (See Terms and Conditions for more information). We will not accept returns after 30 days from the original shipping date. We cannot accept returns on custom ordered items. If your product has been used, please view the Warranty tab for more information. Please contact us before you return your item through our Contacts tab.

E-mail address: info@flatlandmotorcyclecompany.com

Phone numbers: (Please note: we prefer e-mail communications over a phone call. Send an e-mail to one of the addresses listed above with your question and a call back number if needed. This way your needs won't be missed as we always answer our e-mails)

U.S. phone: 520-248-6008 (UTC/GMT -7 hours) 10:00 am till 4:00 pm MST

Item returned must be accompanied by a copy of the original invoice.

We will pay for return shipping only if there was a mistake made by us....i.e. wrong part shipped.

If you are shipping your return to us, we strongly suggest that you use traceable service like United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid— no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss. Damaged items due to shipping will not be accepted.

You can return your parts directly to our warehouse.

45" Parts Depot

c/o Returns Department

6282 W. Sunset Rd.

Tucson, AZ 85743

 

TRADEMARKS, INTELLECTUAL PROPERTY, DIGITAL MILLENNIUM ACT 

Use of text, images and other content on this website are subject to the following terms and conditions:

 

CONTENT IS PROTECTED BY INTELLECTUAL PROPERTY LAWS

Text and image files, audio and video clips, and other content on this website is the property of Flatland Motorcycle Company, 45" Parts Depot, Colony USA and Knucklehead Quarters, hereafter known collectively as Flatland Motorcycle Company, and may be protected by copyright and other restrictions as well. Copyrights and other proprietary rights in the content on this website may also be owned by individuals and entities other than, and in addition to, Flatland Motorcycle Company. Flatland Motorcycle Company expressly prohibits the copying of any protected materials on this website, except for the purposes of fair use as defined in the copyright law, and as described below.

 

FAIR USE IS PERMITTED

Fair use of copyrighted material includes the use of protected materials for non-commercial educational purposes, such as teaching, scholarship, research, criticism, commentary, and news reporting. Unless otherwise noted, users who wish to download or print text and image files from this Web site for such uses may do so without Flatland Motorcycle Company express permission, provided that they comply with the following conditions:

  1. The content may only be used for personal, educational or noncommercial purposes;
  2. Users must cite the author and source of the content as they would material from any printed work;
  3. The citation must include all copyright information and other information associated with the content and the URL for Flatland Motorcycle Company website;
  4. None of the content may be altered or modified;
  5. Users must comply with all other terms or restrictions which may be applicable to the individual file, image or text.

 

 WARRANTY

By downloading, printing, or otherwise using text and image files from this website, users agree and warrant that they will limit their use of such files to fair use and will comply with all other terms and conditions of this license, and will not violate the rights of Flatland Motorcycle Company or any other person or entity. Flatland Motorcycle Company does not warrant that use of the text, images and content displayed on the website will not infringe the rights of third parties not owned by or affiliated with Flatland Motorcycle Company.

 

COMMERCIAL USE IS RESTRICTED

Unauthorized commercial publication or exploitation of text, images or content of this website is specifically prohibited. Anyone wishing to use any of these files or images for commercial use, publication, or any purpose other than fair use as defined by law, must request and receive prior written permission from Flatland Motorcycle Company. Permission for such use is granted on a case-by-case basis at the sole discretion of Flatland Motorcycle Company. A usage fee may be assessed depending on the type and nature of the proposed use.

 

TRADEMARKS

45" Parts Depot is a trademarked name in the United States since 2001

Flatland Motorcycle Company is a trademarked name in the United States since 2001

Colony USA is a trademarked name in the United States since 2007

Many of the trademarks, service marks, and logos (collectively, the "Trademarks") displayed on the website, including Flatland Motorcycle Company, 45" Parts Depot, Colony USA, Knucklehead Quarters and the FMC logo, are registered and/or unregistered common law trademarks of Flatland Motorcycle Company. The trademarks of third parties may also be displayed on this Web site. Nothing contained in this website should be construed as granting, by implication or otherwise, any license or right to use any Trademarks displayed on the website without the express written permission of Flatland Motorcycle Company or any third party that may own the Trademarks displayed on the site. Any unauthorized use of the Trademarks or any other images or content on this website, except as authorized in these Terms and Conditions, is strictly prohibited.

 

DISCLAIMER

The text, images and content on the website are provided "as is" without a warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular use, and/or non-infringement. Flatland Motorcycle Company assumes no responsibility, and shall not be liable for any damage to or viruses that may infect your computer equipment or other property on account of your use of the site or your downloading of any text, images or content from the website.

 

DIGITAL MILLENNIUM COPYRIGHT ACT

For purposes of the Digital Millennium Copyright Act, if you have complaints or objections to content posted on this website, please contact our Designated Agent at the following address:

Flatland Motorcycle Company

6282 W. Sunset Rd.

Tucson, AZ 85743 

 

LINKS TO THIRD PARTY MEMBERS

Some Flatland Motorcycle Company websites contain links to third party websites. The linked sites are not under the control of Flatland Motorcycle Company and Flatland Motorcycle Company is not responsible for the contents of any linked website. These links are provided as a convenience only and shall not be construed as an endorsement of, sponsorship of, or affiliated with the linked website by Flatland Motorcycle Company.