Flatland

Return Policy
 
  Returning an Item
You can return any new or unused item within 30 days of the date your item was shipped for a refund. Unless there has been as error on our part, the original shipping cost or handling fee will not be refunded or any return postage that may be incurred from a refused package or undeliverable mail.  There is a 20% restocking fee for all returned parts/orders. This includes canceled orders. (See Terms and Conditions for more information). We cannot accept returns on custom ordered items. If your product has been used, please view the Warranty tab for more information.

Please contact us before you return your item through one of these contact listings.

E-mail address:

info@flatlandmotorcyclecompany.com

Phone numbers: (Please note: we prefer e-mail communications over a phone call. Send an e-mail to the address listed above with your question and a call back number if needed. This way your needs won't be missed as we always answer our e-mails)

U.S. phone: 520-248-6008 (UTC/GMT -7 hours) 10:00 am till 4:00 pm MST

Item returned must be accompanied by a copy of the original invoice.

We will pay for return shipping only if there was a mistake made by us....i.e. wrong part shipped.

If you are shipping your return to us, we strongly suggest that you use traceable service like United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid— no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss. Damaged items due to shipping will not be accepted.