Flatland

  1. How Much are Your Handling Fees?

Delivery and handling on all orders (including APO/FPO) is non-refundable and is based on order subtotal:

$0.00-$24.99              $4.95
$25.00-$99.99                $8.95
$100.00-$246.99            $12.95
$250.00 and up              $15.95
 
It’ s a big benefit to buy everything at once (delivery and handling is a lot cheaper than actual shipping costs), but you can’ t plan for emergencies, so the cost is lower for smaller orders.
        2.   Why is there No International Shipping Shown on My Invoice?
Shipping cost for international customers does not show because there is no way possible to calculate the dimensional size or weight of an order before it's packaged in most cases.
All International orders will be billed separately for shipping once the order has been packaged, measured and weighed.
 
For more information, please select the Shipping tab. There you find a link to the USPS postage price calculator to get an estimated price and you will also find our Shipping Terms & Conditions.
 
You can also contact us via e-mail for a quote. Please know that it will be an estimated quote, actual cost may vary.
 
          3.  Payment Changes
 
Effective 1 July 2014 all New Members who pay via Credit Card will be charged two small amounts and then asked to verify these amounts. This is to insure the Credit Card belongs to the individual using the card. These amounts will be refunded when verified.
 
ALL ORDERS OVER $800.00 ARE NOW REQUIRED TO DO A BANK TRANSFER!!! Unless arrangements are made prior to purchase.
 
We are sorry for any inconvenience this may cause, but there has been too many fraudulent transactions with credit cards and we are protecting our interest and the interest of all parties involved.
 
        4.  Why Doesn't My Country Show Up to Buy From You?
If your country doesn't show up during registration or checkout it doesn't mean we won't sell to you, it means there are certain restrictions placed on those countries. Some require Bank Transfers and/or UPS insured shipping.
 
If your country doesn't show up please contact us for ordering information.
 
        5.  Returning or Changing an Item
You can return any new or unused item within 30 days of the date your item was shipped for a refund. Unless there has been as error on our part, the original shipping cost or handling fee will not be refunded or any return postage that may be incurred from a refused package or undeliverable mail.  There is a 20% restocking fee for all returned parts/orders. This also includes parts that were ordered in special for your order. This includes canceled orders. (See Terms and Conditions for more information). We cannot accept returns on custom ordered items. If your product has been used, please view the Warranty tab for more information.

Please contact us before you return your item through one of these contact listings.

E-mail address:
 
wendy@45partsdepot.com

info@flatlandmotorcyclecompany.com

Phone numbers: (Please note: we prefer e-mail communications over a phone call. Send an e-mail to the address listed above with your question and a call back number if needed. This way your needs won't be missed as we always answer our e-mails)

U.S. phone: 520-743-2098 (UTC/GMT -7 hours) 10:00 am till 4:00 pm MST

Item returned must be accompanied by a copy of the original invoice.

We will pay for return shipping only if there was a mistake made by us....i.e. wrong part shipped.

If you are shipping your return to us, we strongly suggest that you use traceable service like United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid— no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss. Damaged items due to shipping will not be accepted.

           
        6.  Product Warranties
Do the products you sell include any warranty?
 
Most parts are warranted by the manufacturer, usually for 90 days from the date of purchase, unless specified otherwise.
 
Click the Warranty tab for a complete description of our Warranty Terms & Conditions.
 
        7.  Why so many 45 Model Parts? 
Flatland Motorcycle Company (FMC) is the parent company of 45" Parts Depot which was our first company opened over a decade ago, hence the 45 model parts. This does not mean that we are limited to 45 parts only. We are actively adding new models and parts daily and will continue until we have parts for all models from the early teens thru the new Harley-Davidson models. Check back often to see what we've added (make sure you refresh the site) and if you need a specific part for any Harley model, just e-mail or call us.
 
        8.  Can I Save My Order and Add to it? 
Yes, we now have a feature in which you can save your order and submit it when you want. You have to register and log into the site to use this feature however. Once you've registered and logged in, just add items to your cart. When you're ready to save, click on your cart and at the bottom left you'll see a Save button. Click on this button and it will save your order in your profile. To open the saved order, log in and select My Account and there you will see your saved order. Click on the Order Number you want to open and it will populate your shopping cart with the items in that order. You can continue to add or remove items as you need.
 
        9.  My Old Log In Doesn't Work? 
We're sorry for the inconvenience, but the data from the old site could not be transferred to the new site and this includes all of the personal and log in information. You'll need to create a new account.
 
         
            10.  Where Did My Saved Order Go? 
 
All saved orders over 90 days are automatically deleted. Due to cost updates and vendor pricing updates all orders that are saved do not update with current pricing which is causing issues when the order is finally placed. So to not cause stress and upset you the customer with a price change, this is the easiest way to correct the problem.